NHM recognised the need to refresh and future-proof their approach to procuring two of their largest Facilities Management contracts covering both Hard and Soft services.

To achieve this, NHM appointed Mortice to support the estates and procurement teams, by bringing specialist expertise, structured project management, and a focus on best practice to guide them through a complex, high-value procurement journey with confidence and clarity.

Our Approach

Mortice worked alongside NHM as an extension of their team, providing end-to-end support across the full procurement lifecycle. From initial review, through to mobilisation and aftercare, we ensured every stage was structured, compliant, and efficient, without overcomplicating the process.

We combined market research, stakeholder engagement, and robust project management to build a strong foundation for success. By facilitating workshops, benchmarking, and actively engaging with teams across the organisation, we ensured the outputs were aligned with real operational needs.

Throughout, we prioritised clear communication, strong governance, and flexibility – adapting our support to meet NHM’s requirements while maintaining momentum and compliance. The result was a streamlined procurement process, well-prepared suppliers, and a confident transition into new contracts.

Find out more:

Natural History Museum