Our research on the museum and heritage sector ensures that we can advise our clients on how to best navigate the trends, ideas and technologies that are changing this sector. We believe that top-quality research allows our clients to make the best decisions to care for their buildings, collection, staff and visitors.

Latest research activity


“We need to sanitise the buildings and not the experience”

The Situation

As the global pandemic, COVID-19, spread around the globe, the world gradually went into lockdown. The UK was forced into lockdown, non key-workers had to work from home and non-essential buildings, including museums and galleries, were shut.

Museums were closed to the public but facilities and estates remained on site looking after the buildings and collections.

This unprecedented crisis on a global level has demanded research on a global scale on the ways in which international museums are responding and adapting to this pandemic.

Our Research

As the global number of COVID deaths and cases fell, the world began to open up. We tracked and mapped out when and how museum sites were opening as lockdown eased around the world.

With social distancing measures in place, it was clear that the museum experience would have to adapt in order to create a clean, safe and comforting experience for staff and visitors. We have been tracking which measures are being implemented by which museums/galleries. Our research has created a global picture of the cultural sector’s response to the pandemic.